Chase Travel: finding The Edit
Making Chase Travel's curated hotel collection easier to discover.
Year
2026
Role
Lead Product Designer
Status
Shipped Live
Duration
3 months
A curated experience, hidden in plain sight.
The Edit is Chase Travel's curated collection of hotels and resorts offering exclusive benefits to eligible cardmembers. But customers searching for these properties faced an unnecessary obstacle: there wasn't a dedicated way to isolate The Edit hotels within the broader lodging search experience.
What should have been a straightforward search required additional effort, making a premium offering harder to discover.
I led the design of a dedicated filter to help customers find The Edit properties more directly, while maintaining consistency with the broader Chase Travel search experience.
How a project runs
A small change, a big difference
4.2 million customers booking travel
Platform scale and the potential reach of search improvements.
1,400+ The Edit Hotels and Resorts
A growing inventory that makes discoverability increasingly important.
172 Reddit upvotes on the new filter
An indication of customer attention and community engagement
Customers knew what they wanted. The interface made them work for it.
Since the launch of Chase Travel, customers had repeatedly requested a dedicated way to find The Edit properties.
Without a specific filter, travelers needed to browse broader search results to identify hotels belonging to the collection.
This revealed a gap between how customers expected to search and how the experience was structured.
The design challenge
Chase Travel offers The Edit, a curated collection of hotels and resorts with special benefits for eligible cardmembers.
But finding properties within that collection wasn't as straightforward as travelers expected. Customers looking specifically for The Edit needed an easier way to narrow their lodging search results.
I worked on designing a dedicated The Edit filter for the hotel search experience, helping travelers identify relevant properties without having to manually browse through unrelated results.
What started as a recurring customer request became an opportunity to improve discoverability within the broader Chase Travel experience.
What we needed
Chase Travel offers The Edit, a curated collection of hotels and resorts with special benefits for eligible cardmembers.
But finding properties within that collection wasn't as straightforward as travelers expected. Customers looking specifically for The Edit needed an easier way to narrow their lodging search results.
I worked on designing a dedicated The Edit filter for the hotel search experience, helping travelers identify relevant properties without having to manually browse through unrelated results.
What started as a recurring customer request became an opportunity to improve discoverability within the broader Chase Travel experience.
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